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 At TechnBag, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please read our Return and Refund Policy below.

1. Eligibility for Returns

You may return products within 3 days of receiving your order for a full refund or exchange, subject to the following conditions:

• The product is in its original, unused, and resellable condition.
   
• The product is in its original packaging, including all manuals, accessories, and tags.
   
• The product is not a non-returnable item, such as certain electronics or custom-built items (please check the product page for specific exclusions).
   
• Proof of purchase is required (receipt, order number, etc.).
   

2. Non-Returnable Items

The following items are not eligible for returns:

• Opened or used electronics, including but not limited to smartphones, laptops, tablets, and headphones.
   
• Custom or personalized items.
   
• Items marked as "Final Sale" or "Non-returnable" on the product page.
   

3. How to Return an Item

To initiate a return, please follow these steps:

1. Visit our Contact Us page to provide your order number and reason for the return within 3 days of receiving your order.
    
2. Once your return is approved, we will provide you with a return authorization number and instructions for returning the product.
    
3. Pack the item securely in its original packaging and include all accessories, manuals, and proof of purchase.
    
4. Ship the product to the return address provided. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
    

4. Refund Process

Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is complete. Please note:

• The refund will be processed within 15 days of receiving the returned item.
   
• Shipping charges are non-refundable, except in cases of defective or incorrect products.
   

5. Exchanges

If you would like to exchange a product for another item of equal value, please visit our Contact Us page for assistance. Exchanges are subject to product availability and may incur additional charges depending on the price difference between the items.

6. Defective or Damaged Items

If your product arrives defective, damaged, or incorrect, please contact us immediately through our Contact Us page. We will arrange for a replacement, exchange, or full refund at no additional cost to you. Please retain all packaging and photos of the damage for our review.

7. Cancelling an Order

You may cancel an order if it has not yet been processed or shipped. Please visit our Contact Us page as soon as possible to request a cancellation. If the order has already been shipped, you will need to follow the return process outlined above.

8. Contact Information

If you have any questions or need assistance with your return, please visit our Contact Us page for further support.

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